Shipping policy
Free shipping
We offer free worldwide shipping on orders over £250 placed on celestemendis.com. Orders below this amount are charged the shipping rate shown at checkout.
Shipping method
All international orders are shipped with DHL Express. We ship to the UK, Europe, the USA, Canada, Australia and Asia. Orders are prepared at the Celeste Mendis warehouse in Sri Lanka. We do not process or ship orders on weekends or public holidays. An estimated delivery time is shown at checkout. Deliveries to rural or remote areas, or parcels held for customs clearance, may take longer.
Pre-order and made-to-order pieces
Pre-order pieces are made for you after you order. The expected shipping time is shown on each product page, and we will email you when your piece ships.
Tracking your order
You will receive an order confirmation straight away, followed by a shipping confirmation with your tracking number when your order is dispatched.
Duties and taxes
For most countries, import duties and taxes are calculated and paid at checkout, so there is nothing more to pay when your parcel arrives. If duties for your country cannot be collected at checkout, they are set by your local customs authority and are payable on delivery.
Changes and cancellations
Orders cannot be changed after they have been placed. If you wish to cancel your order, please email customer@celestemendis.com as soon as possible and we will do our best to help. We may not be able to cancel an order that is already being made or has shipped. Once an order has shipped, our return policy applies.
Lost or stolen parcels
If your tracking shows that your parcel was delivered but you have not received it, please contact us at customer@celestemendis.com. We cannot take responsibility for parcels that tracking shows were delivered to the order address.
Incorrect or damaged orders
In the unlikely event that your order is incorrect or arrives damaged, please email customer@celestemendis.com as soon as possible with photos of the item, and we will put it right.