Refund policy

Returns and refunds

We want you to love your Celeste Mendis piece. If it isn't right, you can return it.

14 days to change your mind
You have 14 days from the day your order is delivered to tell us you'd like to return it. Email customer@celestemendis.com with your order number and we'll send you the return address and instructions.

Sending it back
Please send the piece back within 14 days of telling us. The customer pays for return postage, unless the item arrived faulty, damaged or wasn't what you ordered. In that case we cover the return postage in full. We recommend a tracked service, as we can't refund items lost on the way back to us.

Condition
Pieces must be unworn, unwashed and unaltered, with all tags and original packaging. We can't accept returns that show signs of wear or have been altered.

Your refund
We refund the item price and the original standard delivery cost to your original payment method within 14 days of receiving your return. You'll receive an email once the refund has been issued.

Pre-orders and made-to-order pieces
Pre-order and made-to-order pieces in standard sizes can be returned on the same terms. Bespoke pieces made to your measurements or design can't be returned unless they are faulty.

Faulty items
If something arrives faulty or damaged, email us within 14 days of delivery with a photo and we'll arrange a replacement or a full refund, including postage.

 

This doesn't affect your statutory rights. Questions? Email customer@celestemendis.com.